Q: We have a dog, will he bother the pony or zoo animals?
- A: Please keep all dogs inside or put away for the duration of the event. If there is a
loose dog, the pony will be stopped until the dog is put away. Excited dogs charging the
pony, nipping the pony's heels, etc. ARE a SERIOUS safety hazard. This is for the safety
of the children, the pony and the dog.
Q: Our yard is scheduled to be fertilized the day before our Petting Zoo Party, is this a
problem?
- A: YES!!!!!! Ponies and or petting zoo animals cannot work on any area that has been
chemically treated (fertilizer or insecticide) within the past 7 days due to the danger of
poisoning.
Q: What about fire ants?
- A: Please insure the set up area for the pony and or zoo is free of ant mounds, bee
hives, wasp nests, etc. We will NOT set up in these dangerous areas.
- Please also insure the set up area is free of dangerous holes, dog or animal feces, glass,
trash, etc...if we arrive and we find we have to "Clean UP" we will deduct that time from
your party time. If we feel the area is unsafe for our animals or humans we will try to find
an alternate location. If no suitable location is available full payment will still be due.
Q: My daughter is turning 3, but there will be some bigger kids at the party, what is the
weight limit for the pony?
- A: We do have size limits of 100 lbs for our larger ponies and 65 lbs for our smaller
ponies. (Sprite, our "famous" little white pony may only accommodate riders up to 65
lbs.) Please let us know when you book your party that you may need a larger pony so
we can schedule your party accordingly.
Q: Do you have limits on how many people I can invite?
- No, we do not tell you how many guests you can invite, however we do have capacity
limits for our zoos......and approx. number of rides per hour per pony for your
reference.....
- It is always better to add an additional pony or add a petting zoo to insure everyone gets
to ride as much as they want to without lengthy waiting times. Please also keep in mind
that children bring siblings to parties, and parents just love to be inside the zoo!
Remember to add them to the total "head" count for your party. It is never fun for us to
tell guests they have to wait until someone comes out of the zoo for them to go inside.
The hour long party goes by very fast, and in order for everyone to ride the pony and or
pet the animals you need to have the right size zoo or the right amount of ponies to
insure everyone gets the same opportunities.
Q: How do you do the pony rides?
- A: For pony parties with one pony (up to 10 children) we hand lead the pony. For parties
with 2 or more ponies (normally means 12 ++ children) we use a Mini-Pony Carousel and
Corral set up to insure the safety of the children. The corral set up keeps little ones from
walking/running behind or around the ponies.
Q: What happens if the pony goes to the bathroom during the party?
- A: We meticulously clean up after the pony and or petting zoo animals during the party
and after.
Q: What do you bring, do I need to provide anything for the pony rides and zoo?
A: We bring it all!
- animal feed for the children to feed the animals with (zoo animals only)
- white picket fence petting zoo corral with an entrance/exit gate, for birthday zoo's
only.
- For big events we provide a heavy duty petting zoo corral.
- all appropriate warning signs.
- hand washing stations.
- complete set up, take down and clean up during the party and after.
- trained and uniformed Staff Members for safety.
- a canopy that we can use for light rain or shade.
- straw bales for decoration and or seating.
- equestrian (ASTM/SEI Certified) safety helmets for the riders to wear while they ride
the pony.
Q: What kind of animals come in the zoo?
- A: We use miniature farm animals in our petting zoos and SHETLAND ponies, under 45
inches tall so as not to intimidate the children.
- Our zoo's are filled with a variety of the following animals: goats, chickens, ducks and
rabbits. Animal list subject to change due to extreme weather, and animal availability.
Q: Is there a travel fee?
- A: Yes, unfortunately due to the high cost of fuel now we must charge a fee to offset our
costs. We charge a travel fee of $1.00 per mile one way from our farm to your location.
Our address is 421 Pierce Rd, Red Oak, TX 75154.
Q: What about a deposit? (please contact us for information about large event deposits.)
- A: We do require a $75.00 refundable deposit to reserve all parties. It will be refunded in
full if you decide to cancel for any reason 30 or more days before your event. If you
cancel for any reason within 29 days of your event your deposit will be become non-
refundable. You will have up to 1 year to apply the deposit to your rescheduled party or
another event.
Q: How soon must I turn in the deposit?
- A: As a courtesy we will hold your party date for 10 days from the time you book your
party. If your deposit and contract are not received in our office by the close of
business on the 10th day your reservation will automatically cancel and your party will
be removed from our calendar. We often have clients on "stand" by for dates so we
must advise you to send the deposit in by your deadline. We do accept credit cards for
the deposit via Pay Pal on our deposit page.....
Q: How do I pay the remaining balance?
- A: The balance may be paid the day of the party, upon our arrival in cash, check or
certified funds, only. If you would like to pay by credit card, you must let us know at least
3 days before your party so we can send you an invoice via Pay Pal. Pay Pal's fee's will
be included. If you need to cancel and comply with our cancellation policy, we will
refund your payment, less the deposit back to you in 48 hours. PLEASE NOTE: Credit
cards are not accepted as payment on the day of the party. If you would like to pay with
a credit card it must be done at least 3 days before your event.
Q: When do you arrive?
- A: For pony rides only we allow 15 minutes for set up. For petting zoo parties we allow
between 30 and 45 minutes for set up.
Q: How do we book a party?
- A: The best way to contact us is by email; info@dallaspony.com Saturdays and
Sundays book well in advance.....so please call early. There is always a chance that a
date will be open, so don't hesitate to email us and inquire.
Q: What areas do you service?
- A: We service all of North Texas, and do travel outside of Texas for large events.
Q: We are planning a large festival, do you offer discounts for Churches, etc?
- A: We do offer discounts, click on the link above to find out more.
Q: We are having a pool party too, is that OK?
- A: Wet Bathing Suits: If you are also having a water slide / pool party on the day of your
event, please make sure that all of the children are dry before riding the pony. Wet
bathing suits will not be allowed on the saddle.
Q: Will the animals eat my trees, etc?
- A: Yes, if the set up area is near or in an area with vegetation they will eat it. Animals
love flowers, etc....Please note we are not responsible for damage to people, property,
trees, branches, bushes, grass, flowers, sprinkler heads, potted plants, etc. It is up to
you to find a safe, level, preferably grassy area for our set up. If we need to set up on
pavement we charge an additional fee for the bedding and the extra time it requires to
clean up.
If you would like more information and or would like to check our open dates please email us
today! info@dallaspony.com
Please note that we do not guarantee rates and availability until your party is booked.
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